Shipping policy

Made to Order

Our products are made especially for you after you place an order. Made-to-order production takes longer than shipping ready-made inventory, but it helps reduce overproduction and waste.

On average, processing, shipping, and delivery take 10–14 business days from the date of order. This is an estimate rather than a guaranteed delivery date. We will do everything reasonably possible to deliver your order promptly and will communicate material delays when appropriate.

Fulfillment & Carriers

We work with third-party print-on-demand, fulfillment, and shipping partners. Products may be produced and shipped from different locations, and a single order may arrive in more than one package.

Depending on the destination and product type, carriers may include USPS, UPS, FedEx, DHL, Canada Post, Australia Post, Royal Mail, or other comparable services. Available shipping methods and charges are displayed at checkout.

Tracking

When tracking is available, you will receive a shipping confirmation email with a tracking number after your order ships. Tracking activity may take time to appear after the carrier receives the shipment.

International Orders, Customs & Duties

International orders may be subject to import duties, taxes, customs charges, or carrier fees imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Lost, Damaged, Misprinted or Defective Orders

We offer free returns or replacements for verified shipments that are lost in transit or arrive damaged, misprinted, defective, or incorrect. To submit a claim, email support@daizyrow.com with your order number and a description of the issue.

Claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days of delivery. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

Wrong Addresses

If you provide an address that the carrier considers incomplete or insufficient and the package is returned, you are responsible for the reshipment cost after the updated address is confirmed.

Unclaimed Packages

Shipments that go unclaimed may be returned to a fulfillment facility. You are responsible for the cost of reshipping an unclaimed order.

Questions

For questions about shipping or an order, contact us at support@daizyrow.com.