Refund policy
Returns, Refunds & Replacements
We hope you love everything you receive from Daizy Row Collective. If something does not work out or there is an issue with your order, we want to help make it right.
30-Day Return Window
We accept return requests submitted within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- With tags attached
- In its original packaging
You will also need a receipt or other proof of purchase. If you cannot find it, email us so we can help locate your order.
How to Start a Return
To request a return, email support@daizyrow.com with your order number and the item you would like to return. All return requests, including international returns, are handled by email.
Please do not send an item back before submitting a request. Returns sent without prior approval will not be accepted and may delay processing.
If your return is approved, we will email you a return shipping label and instructions explaining how and where to send your package. For standard fit or preference returns refunded to the original payment method, a restocking fee of 10% of each returned item’s paid price is deducted from the refund. This restocking fee is waived when you choose store credit. There is no separate return-processing or return-shipping-label fee. No restocking fee applies to verified damaged, defective, misprinted, or incorrect items. Daizy Row Collective covers return or replacement costs when a verified item is damaged, defective, misprinted, incorrect, or lost in transit.
Damages, Defects & Order Issues
Please inspect your order when it arrives. If an item is defective, damaged, misprinted, or incorrect, email support@daizyrow.com as soon as possible so we can review the issue and make it right.
Claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days of delivery. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.
If the issue is determined to be our error, we will cover the cost. Depending on the circumstances, we may ask you to keep the original item and send a replacement instead.
Wrong Addresses & Unclaimed Packages
If you provide an address that the carrier considers incomplete or insufficient and the package is returned, you are responsible for the cost of reshipping the order after the updated address is confirmed.
If a package goes unclaimed and is returned, you are also responsible for the cost of reshipping it.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized items
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale or final-sale items
- Gift cards
Please contact us before submitting a request if you are unsure whether an item qualifies for return.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item and place a new order after the return is accepted.
European Union 14-Day Cooling-Off Period
If an order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification, subject to applicable law.
The item must be unworn and unused, in its original packaging, with tags attached, and accompanied by proof of purchase.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method, less any applicable restocking fee, within 10 business days. If you choose store credit instead, we will issue store credit without a restocking fee. Your bank or credit-card provider may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@daizyrow.com.
